If you're clicking on a PDF attachment in Ailo and it's not loading, or you're seeing a blank screen, the issue might be with a Chrome setting on your device.
This guide will walk you through a quick check to make sure your browser is set up to open PDFs correctly.
How to fix it?
To open PDFs directly in Chrome:
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Open Google Chrome.
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Paste this link into your address bar: chrome://settings/content/pdfDocuments
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Or follow these steps manually:
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Go to Chrome Settings
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Click Privacy and security
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Select Site settings
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Scroll to Additional content settings
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Click PDF documents
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Under Default behaviour, make sure Open PDFs in Chrome is selected.
What it should look like
Make sure your screen looks like this after updating the setting: