Need some help logging in to your Ailo Account?
Follow these steps:
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Open the Ailo app on your phone. |
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Tap on the Get Started button (or if the button is not visible, tap reset password instead). |
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Enter your email address and tap the Continue button. |
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Ailo will then send you an email containing your One-time password (OTP) code.
Note: You may need to check your spam folder if the email doesn’t appear. |
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Open your email (or check your mobile notifications bar) and retrieve your 6-digit OTP code
Note: The code will expire after 3 minutes, if this occurs, tap Resend my code in the app, or check the FAQs below. |
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Enter the six-digit verification code into your Ailo app and tap the Continue button. |
No luck? Check our Ailo status page
- When we are aware of anything that might change users' ability to access Ailo, we'll post it here.
- If all systems are operational, and there is no scheduled maintenance listed on the status page, check out the FAQs below - you're also welcome to reach out for further assistance from our Ailo Support Team.
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Login FAQs
Why do we use One time passwords (OTP’s)?
- Ailo uses OTP’s to further enhance your security. An OTP is a secret, one-time-use code which is sent to your email address for you to use each time you login to Ailo. This enables us to make your account more secure without you having to remember long, complicated passwords.
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Can’t find your OTP?
- Check your spam folder or hit “Resend my code” in the Ailo app.
- If you have entered a work email address, the email containing your OTP may have to pass through additional workplace security before arriving in your inbox - this delay can result in your code timing out. In this instance, speak with your Property Manager about changing to a personal email address.
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Ailo doesn't recognise your email?
- It could be a simple spelling or formatting error. If you're sure you have correctly entered the email that should be associated with your account, contact your Property Manager - they can arrange for your email to be updated.
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How do you get an Ailo account?
- For renters or property investors to enjoy the benefits of Ailo, your property management company needs to also be on the Ailo platform. If your property manager has partnered with Ailo, you will receive an email invitation soon with directions on how to download the app and set up your account. If your property manager is not on Ailo, ask them to get in touch with us to learn more about the benefits!
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If you continue to have any issues you can also contact us directly via support@ailo.io or by calling (02) 8294 8671.