FAQs relating to the changes
Why did Ailo change the Ownership Statement?
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We redesigned the Ownership Statement to make it more succinct and easier to view total income and expenses related to your property (or properties) at a glance. This new format will also make it much easier for investors with multiple properties to view and manage total income and expenses for properties within the same portfolio. The new format will roll out for all Ownership Statements from the October Ownership Statement onwards (sent on November 1st 2022). |
My Ownership Statement has a portfolio number, what is that?
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All properties owned by investors have been assigned a portfolio number - a numeric code with the prefix PFLIO. This becomes particularly useful as investors grow their property portfolios, as it gives better flexibility to combine numerous properties into the same portfolio to pool rental income and expenses. |
Where did the running balance go?
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The running balance that used to live on the right hand side of the old summary was removed and replaced with a total balance on the top right hand side of the Ownership Statement. See here for more information. |
Where do I find renter details, such as names, rent amount and property address?
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This information lives a little lower on the Ownership Statement now - right under the Transactions sub heading. See here for more information. |
The effective paid-to-date for my property is no longer in the email, where do I find this?
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The latest effective paid to date for your property (or each of your properties) can be found in the Ownership Statement under the property address within the Transactions section. See here for more information. |
Where do I find transaction dates in the summary Ownership Statement?
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The date a rent payment was made can be found below each rent payment. Dates for transactions such as bill payments, payment failure, and transfers are also mentioned below the relevant transaction descriptions. Because management fees are now batched together, there is no specific date assigned for these. See here for more information. |
I can see multiple rent payments that were received during the statement period, however I can only see one instance of management fees - is this an error?
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Management fees are now batched together, so they will appear as one single line in your Ownership Statement. If you own multiple properties within a portfolio, you will see management fees applicable to each property. See here for more information. |
Where do I find the closing balance?
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The total income, expenses and transfers are now summarised in the top section of the table within your Ownership Statement. See here for more information. |
I paid some expenses outside of rental income, where do I find this information?
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Expenses paid outside of rental income appear under ‘Other transactions’ and are listed as ‘Contributions’. See here for more information. |
Other FAQs
What transactions are included in monthly statements?
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Monthly ownership statements only include funds that have cleared within that statement period. This means, if a Renter’s rent payment is still being processed by the bank at the time the statement is generated, that transaction will be included in the next monthly statement. |
When are statements sent?
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Monthly statements are emailed to investors on the 1st day of the month following the statement period (e.g. an October statement will be sent on 1st November). |
Who receives statements?
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If multiple Investors are listed for a property, regardless of their share, they will each receive the same statement. |
Can I have individual statements for each property within a multi-property portfolio?
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Not directly. Indirectly, the statement layout is organised on a per-property basis and that might be exactly what you want. Even though you are sent one statement, it has a nice summary for each property. Another way is to reorganise your properties: have one portfolio — one property approach. That way you get one statement per property. |
Can I have each property in the multi-property portfolio only pay for its own expenses (i.e. never use the income of another property)?
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No. To avoid sharing income and expenses between properties, change your portfolio structure: put each property in its own portfolio. |
Are there any limits on which properties can be put in the same portfolio?
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Yes. Only properties that have exactly the same owners can be put in the same portfolio. The legal ownership structure must be exactly the same. Commercial properties and residential can’t be in the same portfolio. A portfolio can’t have some commercial properties registered for GST and some — not registered. Either all or none. |