Payments on Public Holidays

Credit/Debit card transactions, and any transfer of funds to an Investor’s bank account, will proceed as usual.

Direct debit transaction timing can be affected by bank holidays (NSW and National Public Holidays) as Australian banks will be closed for business on these days.

How does this affect direct debit payments in Ailo?

We’ve provided details for Easter weekend as an example below:

• From Friday to Monday, bank account transactions are not processed or cleared by financial institutions. As a result, any rent or bill payments made using direct debit are delayed.

• Rent is still recorded as Paid (pending clearance) in the tenancy ledger from the date the payment was initiated — as long as those funds are cleared in the expected timeframe, the rent is marked as paid on time.

Direct Debit Rent payments (including fee-free method):

Direct Debit Bill payments:

• Rent payments made using credit or debit cards are not affected, and the funds show as cleared in your Ailo app within the usual 2 hours.
• Normal banking operations resume on the next banking day after the public holidays.

Which public holidays?

Visit NSW public holidays to see the most up to date information on which public holidays may impact banking hours - we have provided a list below as an example: