In this section:
Job Ad
The Role
We are seeking an experienced and knowledgeable Property Manager to join our team. You will be responsible for managing properties, building client and supplier relationships, and overseeing all aspects of tenant relations. Our ideal candidate must have a deep understanding of property management coupled with strong interpersonal skills. Your goal is to drive customer satisfaction and retention through the relationships you build.
At {{Village Realty}} we use the property management platform Ailo, which effectively eliminates the low value and time-consuming aspects of a traditional property manager role helping you focus on building relationships with clients. Ailo will help you communicate with your clients, colleagues and contractors, work smarter (not harder), and deliver a level of customer service the industry has never seen before.
Your day-to-day
- Trusted advisor to our highest value customers, building a deep understanding of the market and sharing these insights.
- Monitor customer health and work proactively to ensure our customers' issues and questions are resolved in a timely manner, reducing customer churn Work hand-in-hand with tenants to ensure their satisfaction, including creating a system of regular communication.
- Provide account transparency by tracking customer data in Ailo, our PM software, and use this data to identify and mitigate any risks or opportunities proactively.
- Provide important customer insights to the Sales department to increase customer lifetime value.
- Drive usage of the Ailo app into our portfolio of customers to increase their satisfaction.
- Build and own relationships with high-quality contractors and suppliers to coordinate timely and high quality repairs and maintenance.
- Keep abreast of industry advancements, best practices, and changes that impact the property management industry.
Your skills
- Relationship management: Customer focused with natural ability to engage, build relationships and understand the needs of our clients.
- Communication: Exceptional written and verbal skills.
- Integrity and Trustworthiness.
- Problem solving: You have a bias towards action, are a good project manager, and are resourceful to get the job done.
- Negotiation: Possess strong lease, payment and supplier negotiation skills, know when to tough it through or compromise to reach agreement.
- Curiosity: You are curious about the property market and how it works, and have a willingness to learn, innovate, adapt, solve new problems, and dream big!
- Proficient knowledge and understanding of the Residential Tenancies Act 2010.
What makes us different?
We believe property management is about so much more than finding tenants, collecting rent and fixing broken dishwashers. It's about turning a home into a great investment. That is why our property management team uses Ailo, the only technology platform on the market designed to help our industry focus on what matters: the strength of our relationships with our customers, our suppliers, and our team.
Ailo handles the payments and accounting, pulls together all of your communication into one place, creates simple integrated workflows and tasks lists for our team, and helps us deliver a more personalised service and innovative new offerings to clients – all in a single platform.
Because we’ve invested in Ailo, our property managers spend less time chasing arrears and doing trust accounting, and more time managing and growing valuable relationships. We are committed to bringing a customer-first approach back into the property management industry – join us!
Job Ad: Ailo Description
What makes us different?
We believe property management is about so much more than finding tenants, collecting rent and fixing broken dishwashers. It's about turning a home into a great investment.
That is why we have invested in a groundbreaking property management system called Ailo, the only technology platform on the market designed to help our industry focus on what matters: the strength of our relationships with our customers, our suppliers, and our team.
Ailo will handle the payments and accounting, pull together all of your communication into one place, create simple integrated workflows and tasks lists for our team, and help you deliver a more personalised service and innovative new offerings to clients – all in a single platform. That way, our team can play to our strengths and focus on the job we love: managing relationships and not transactions.
We will begin to roll out Ailo later this year and are looking for property managers who share our passion for real estate and our vision for bringing a customer-first approach back into our industry!
Email to Send to Candidates
Hi {{name}},
Thank you so much for your interest in the {{Property Manager}} role at {{Village Realty}}.
Ahead of our meeting on {{date}}, I wanted to send you some more information about our culture, our unique approach to property management, and the technology and tools we work with that give us a competitive edge. Here’s what makes us different:
- We invest in the best tools and technology. We use a platform called Ailo that handles the payments and accounting for you, pulls together all communication into one place, creates simple integrated workflows and tasks lists for our team, and helps us deliver a more personalised service and innovative new offerings to clients – all in a single platform. This video provides a great snapshot: Introducing Ailo to Property Managers video (watch here).
- We have built a team of relationship managers. Attached is an example of 25 typical property management tasks you won’t do anymore as part of your role, including managing payments and constantly chasing arrears.
- We are focused on transparency and collaboration. Our systems are built around transparency, collaboration and compliance. That means when you’re on leave or unavailable anyone from the team can step in to keep things moving. This video provides a great snapshot: Projects in Ailo.
- We have happier landlords, and easier to manage tenants. We provide more transparency, more choice, and access to more services than any other agency in our market. Attached is a great example of how our agency’s level of service really differs from the traditional or classic property management approach.
Looking forward to connecting with you later this week.
Cheers,
{{name}}
Candidate email attachment - Cross These 25 Tedious Tasks off Your To-Do List
Click the image below to open and download the PDF.
Candidate email attachment - Welcome to the new world of Property Management
Click the image below to open and download the PDF.
Recruitment Socials
Post #1
| We’re hiring! Our property managers spend less time chasing arrears and doing trust accounting, and more time managing and growing valuable relationships. That’s because we have invested in the best team and the best property management technology on the market (Ailo!). Join the team: {{link to job ad}} | |
|
V1: |
|
|
V2: |
Post #2
| We’re hiring! Our property managers spend less time chasing arrears and doing trust accounting, and more time managing and growing valuable relationships. That’s because we have invested in the best property management technology on the market (Ailo!). Join the team: {{link to job ad}} |
|
Post #3
| We’re hiring! Our property management team uses Ailo, the only technology platform on the market designed to help our industry focus on what matters: the strength of our relationships with our customers, our suppliers, and our team. Learning more: {{link to job ad}} |
Post #4
|
The proof is in the pudding. Here’s why you'll have a more rewarding property management career with us. Most agencies focus on finding efficiencies in their property management team, forcing you to manage more with less. But consumer expectations keep increasing and existing solutions fall short – putting you on the back foot. You deserve better. That’s why we’ve invested in the only technology on the market (@ailohq) that helps you deliver a more personalised service to clients, without the burnout. |
Link to this video: https://youtu.be/U0BGw_8tWLg |
Files for download